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  • FCA probes banks on bereavement and power of attorney

    The FCA has told banks and building societies they need to make “improvements” when it comes to dealing with customers affected by bereavement or registering a power of attorney.

  • Phil Billingham: Why big banks suck at client service

    We have had a few ‘interesting’ interactions with clients and providers this week. One client is struggling with their bank. In essence, they have banked with them for over 50 years, and have always had a ‘personal banker’. They used to be called bank managers….

  • FSA orders banks to inform customers of deposit guarantee schemes

    FSA HQ
  • More banks set to pay redress for interest rate swap mis-selling

    FSA HQ
  • Seven more banks join interest rate swap redress scheme

    FSA HQ
  • FSCS finds consumers remain cautious with their finances

    FSCS logo
  • FSA 'mystery shopping' uncovers examples of poor advice

    FSA offices
  • Government committee seeks new administrator for Libor

    Martin Wheatley, committee member and head of the Wheatley Review into Libor
  • Expats across Europe seek advice over fears of Cyprus bailout repeat

    One of the Cyprus banks hit by the crisis
  • Increased financial salaries expected as banks offset bonus cap

    City of London. Source: Dunc, Flickr
  • FCA says banks giving consumers a poor deal on savings

    FCA HQ
  • 'Banks and scandals created false impression of Financial Planners'

    Sam Rees-Adams,
professional standards director at the IFP kick-started a debate on how to change perceptions of the profession
  • New rules to tackle bank failures and hold bosses to account

    Martin Wheatley, chief executive of the FCA
  • FCA to ensure senior managers in banking sector held to account

    Martin Wheatley, FCA chief executive
  • deVere: Our new private bank is world first

  • FOS tells banks to avoid blaming fraud victims for scams

    Financial Ombudsman Service
  • Goldman Sachs launches new bank ‘Marcus’ in UK

    Marcus from Goldman Sachs
  • TSB pledges to refund all transactional fraud losses

    TSB fraud refund guarantee
  • Warning as savers riskily stash millions at home

  • UK Finance appoints new CEO

    David Postings

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