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  • FOS chair announces exit days after CEO quits

    Financial Ombudsman Service chair Baroness Manzoor today announced she would be stepping down in August - just days after FOS CEO Abby Thomas quit the organisation.

  • FCA reveals new chair of Financial Ombudsman Service

    Baroness Manzoor

  • FOS costs rise as waits lengthen

    HQ for the Financial Ombudsman Service

  • FOS engages mobile phone expert as new CEO 

    Abby Thomas

  • Consumer satisfaction slips at FOS despite backlog cut

    Abby Thomas, chief ombudsman at the FOS, said the drop in consumer satisfaction scores was due to the ombudsman's prioritisation of older cases.

  • Baroness Manzoor reappointed as FOS chair

    Financial Ombudsman Service HQ

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