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  • 49% rise in complaints to Financial Ombudsman

    The number of complaints received by the Financial Ombudsman Service climbed by 49% in the second half of 2024.

  • Rosemount accuses FOS of "damaging advice firms"

    Financial Planning network Rosemount Financial Solutions has accused the Financial Ombudsman Service of damaging advice firms by acting as a “quasi-regulator.”

  • 40% rise in complaints to Financial Ombudsman

    The number of complaints received by the Financial Ombudsman Service climbed by more than 40% in the last three months of 2024.

  • Editor’s Comment: FCA has questions to answer on FOS

    The Financial Ombudsman Service (FOS) is normally seen as a bastion of stability but this view has been rocked in the past week with the sudden and unexpected departure of CEO and Chief Ombudsman Abby Thomas.

  • MPs ask FCA to clarify its role in shock FOS exits

    MPs on the influential Treasury Committee have today called on the FCA to explain its role in the shock departures of the Financial Ombudsman CEO and chair over the past few days.

  • FOS chair announces exit days after CEO quits

    Financial Ombudsman Service chair Baroness Manzoor today announced she would be stepping down in August - just days after FOS CEO Abby Thomas quit the organisation.

  • FOS to begin charging CMCs for claims

    The Financial Ombudsman Service (FOS) is to begin charging claims management companies (CMCs) and professional representatives for submitting claims from April, it confirmed today.

  • FOS CEO Abby Thomas in shock exit

    Abby Thomas, CEO and Chief Ombudsman at the Financial Ombudsman Service, has exited the organisation this week in a shock departure.

  • PIMFA calls for FOS shake-up

    Wealth management trade body PIMFA has urged the FCA to reconsider the role of the Financial Ombudsman Service (FOS) and to explore consolidating the regulatory regime for claims management companies (CMCs).

  • Ombudsman expecting 4,000 more fraud and scam cases

    The Financial Ombudsman Service (FOS) is expecting to deal with 4,000 more fraud and scam cases in the banking and loan sector over the next 12 months - a rise of over 12%.

  • Change management specialist joins Ombudsman

    Change management specialist Marc Harris has joined the Financial Ombudsman Service (FOS) as its new chief operating officer.

  • FOS to freeze case fees and levies

    The Financial Ombudsman Services will freeze case fees and levies for firms for the 2025/26 financial year.

  • 50% rise in complaints to Financial Ombudsman

    The number of complaints received by the Financial Ombudsman Service climbed by more than 50% in the last three months.

  • FOS received 485 complaints about SJP in H1

    The Financial Ombudsman Service (FOS) received 485 new complaints about wealth manager St James’s Place in the first half of 2024 - almost double the previous half year - despite total complaints for the pensions and investments sectors falling.

  • Fewer professional reps submitting pension claims

    The percentage of professional complaints about pensions and annuities to the Financial Ombudsman Service - including from claims management companies -  showed a surprise fall in the latest quarterly period, in marked contrast to a surge in professional complaints overall. 

  • FSA report on complaints handling

    FSA: Ombudsman awards cap increases to £150,000

  • FOS chief executive Natalie Ceeney

    Half of all FOS complaints bought by third parties

  • Gregor Johnson

    Feature: Flying teapots at the FOS

  • Table showing complaints received by FOS for Q1 2011. Source: FOS

    FOS receives 900 PPI complaints a day

  • Lloyds Banking Group

    Lloyds Banking Group tops FOS complaints list

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