communications

Average T&Cs still top 20,000 words despite Consumer Duty

Average investment product documents remain over 21,000 words long two years on from the FCAs Consumer Duty coming into force.
FCA says firms must improve pensions engagement

The FCA has called on advisers and providers to think beyond email messages to boost pension engagement with consumers.
Advisers split on adoption of cost-saving client communications
FCA: Use comics to communicate better with consumers
FCA expert: What we expect from firms is simpler than they realise
FCA warns about Hartley Pensions communications
Client communications are crucial to Consumer Duty
Equity Release Council publishes adviser 'Duty' guidance

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