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  • Nausicaa Delfas, interim chief executive and chief ombudsman of the FOS

    FOS considers funding model shake-up

  • Nausicaa Delfas, interim chief executive and chief ombudsman of the FOS

    Complaints about advisers to FOS fall

  • James Dipple-Johnstone

    FOS appoints deputy chief ombudsman and COO

  • Nausicaa Delfas of the FOS

    Financial Ombudsman warns of investment scam surge 

  • The HQ building for the Financial Ombudsman Service

    Ombudsman upholds lower percentage of complaints

  • FOS HQ

    FOS set to shake up fees in major overhaul

  • Abby Thomas, chief ombudsman at the FOS, said the drop in consumer satisfaction scores was due to the ombudsman's prioritisation of older cases.

    Consumer satisfaction slips at FOS despite backlog cut

  • FOS HQ

    FOS productivity up 12% but levy rises 10%

  • FOS CEO Abby Thomas

    FOS plans to freeze levy and case fees

  • Financial Ombudsman Service HQ

    Baroness Manzoor reappointed as FOS chair

  • Financial Ombudsman Service website

    Ombudsman consults on complaints data

  • FOS website

    Pension and investment complaints fall by 8%

  • FOS HQ in London

    FOS to freeze case fee at £750

  • FOS website

    Regulators hail effectiveness of working together

  • Abby Thomas, chief executive and chief ombudsman of the Financial Ombudsman Service

    FOS adviser complaints hold steady

  • There was an increase in the numbers of complaints which contained the features of more than one scam.

    Scam complaints to Ombudsman rise by a fifth

  • Financial Ombudsman Service HQ

    4 advisers join FOS list of firms hit by most complaints

  • FCA HQ in London

    FCA rejects allowing more SMEs complaint rights 

  • FOS website

    FOS publishes plans to charge CMCs

  • FOS Business Plans and Budget

    BSPS cases set to decline in 2024 says FOS

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