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  • Tessa Lee, MD of Moneyinfo

    Tessa Lee: How planners can begin to unlock AI potential

    Tessa Lee, managing director of adviser fintech support firm Moneyinfo, looks at AI lessons she's learned and how planners can begin to unlock the benefits of AI step by step.


    I was on a Teams call recently with a prospective client, a conversation full of insight and next steps.

    Normally I’d spend an hour replaying notes and writing a follow-up. But this time, I used Microsoft Copilot (Microsoft's AI tool). It transcribed the meeting, summarised key themes, and suggested action points. All I had to do was sense-check and personalise.

    This brought it home for me. AI wasn’t about replacing what I do, it was about creating time to focus on the work that matters.

    At Moneyinfo, we’ve been exploring how AI can support us right across the business. We’re excited by what it can do – but our eyes are wide open. There’s huge potential, but only if you take the time to build in structure and safeguards.

    We didn’t roll AI out to everyone from day one. We started with the management team, testing use cases in a controlled environment. It gave us space to explore what worked, where the risks were, what training the wider team would need.

    We looked at each use case carefully, ensuring it lined up with our information security policies. We checked how data would be handled, who could access what, and where the risks might be. If AI was going to be part of how we work, it had to respect our controls, not find ways around them.

    AI is great at day-to-day heavy lifting. It helps us summarise meetings, draft content and research, taking pressure off admin and giving the team more space to focus.

    But just because you can, doesn’t mean you always should. Some things still need human judgement, empathy and creativity. Our approach is simple. AI supports process but people stay in control of the outcome.

    We’ve written an internal AI policy to guide how we use it responsibly. Everyone has training on prompting, reviewing content and understanding where the limitations are.

    Nothing client-facing goes out without a human sense-check. We’ve applied the same principles we use for any process or tool; clear oversight, good record-keeping and alignment with our values.

    As a SaaS platform, we’re thinking carefully about how AI can support our strategy, helping us build better tools and deliver more value to advice firms and their clients.

    We’re exploring where AI might assist our development team with tasks like code review or documentation in future, and how we can build AI features into the product, supporting onboarding, reviews and workflow automation, while keeping the adviser-client relationship at the heart of it.

    In client service, AI can help us respond more quickly and consistently, making sure firms get the right support when they need it. As we move forward, trust, privacy and transparency will remain essential.

    Practical advice for financial planning and wealth firms

    Start with a problem you want to solve. Whether it’s onboarding, meeting prep or admin, AI can help, but only if you’re clear on what you want it to do. Begin somewhere low risk. Summarise internal meetings, review provider updates, or draft team comms. Let people get familiar with how it works before using it with clients.

    Put some simple guidelines in place. Write a short policy. Teach the team how to prompt well and sense-check the outputs. It’s quick, but not always right.

    And if it still feels unfamiliar, try it at home. Ask it to plan a holiday or help with your to-do list. It’s a pressure-free way to build confidence.

    Used well, AI won’t replace planners. But it will help you be more efficient, more focused, and better equipped to deliver the kind of service clients really value.

    The firms that take the time to explore it now will be the ones shaping what comes next.


    Tessa Lee is managing director of Moneyinfo, a fintech firm based in Warwickshire, specialising in client portals and mobile apps for the wealth management industry. She has more than 20 years’ experience working in financial advice and fintech and holds several CII Financial Planning qualifications.

    https://www.moneyinfo.com/

     

    @moneyinfotech 


     

     

  • Guest Column: Salary exchange – a prime opportunity for advisers

    Chartered Financial Planner Susan Hope, a business development director at Scottish Widows and a pensions advocate, writes abouthow, as National Insurance changes take effect, salary exchange (also called salary sacrifice), could be a new opportunity for Financial Planners. 

  • Guest Column: How planners can utilise emotional intelligence

     

    Former Financial Planner turned author and consultant James Woodfall explains how emotional intelligence works and how Financial Planners can utilise the benefits of EI to understand their clients better.

  • Lester Petch, founder and CEO FinchTech

    Lester Petch: Wake up IFAs – hybrid robos are on the march

  • Baroness Altmann

    Exclusive: Baroness Altmann on the Triple Lock revolt  

  • Retired IFA Harry Katz

    Column: Is IHT really keeping HNW clients up at night?

  • Simon Hodges of STEP

    Guest Column: Inheritance tax in 'dire need' of reform

  • Richard Mattison

    Guest Column: New pensions limits need responsibility

  • Tony Catt

    Guest Column: Consumer Duty – Friend or Foe?

  • Tessa Lee of Moneyinfo

    Tessa Lee: Can ChatGPT replace a human planner?

  • Sarah Lees, Big Day Out co-host

    Sarah Lees: Paraplanners deserve a Big Day Out

  • Caroline Stuart of Sparrow Paraplanning

    Caroline Stuart: Top 5 Tips for Nervous Networkers

  • Christina Georgiou

    Georgiou: Why inhouse and out-house Paraplanning differ

  • Fraser Donaldson

    Fraser Donaldson: DFMs see avalanche of new portfolios

  • Mike Middleton

    Column: Has planning failed? A former planner's view

  • Robin Melley of Matrix Capital

    Robin Melley: Why I'm in several professional bodies

  • Fraser Donaldson

    Fraser Donaldson: A thorny question of cash interest

  • Progeny's Richard Gilham

    Richard Gillham: Why planners need to talk about philanthropy

  • Consumer Duty Alliance CEO Keith Richards

    Keith Richards: Why we're backing new Retirement Income Taskforce

  • Judy Tennant of Prosper Wealth Management

    Judy Tennant: Paraplanning is more than a stepping stone

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