the Financial Ombudsman Service

40% rise in complaints to Financial Ombudsman

The number of complaints received by the Financial Ombudsman Service climbed by more than 40% in the last three months of 2024.
FOS chair announces exit days after CEO quits

Financial Ombudsman Service chair Baroness Manzoor today announced she would be stepping down in August - just days after FOS CEO Abby Thomas quit the organisation.
FOS to begin charging CMCs for claims

The Financial Ombudsman Service (FOS) is to begin charging claims management companies (CMCs) and professional representatives for submitting claims from April, it confirmed today.
Ombudsman expecting 4,000 more fraud and scam cases

The Financial Ombudsman Service (FOS) is expecting to deal with 4,000 more fraud and scam cases in the banking and loan sector over the next 12 months - a rise of over 12%.
Fraud and scam complaints hit highest ever level

The Financial Ombudsman Service has reported a record 8,734 fraud and scam cases in just a three-month period this year, the highest ever quarterly level.
'Mr Sipp' fears ruling spells end for Sipp market as first conceived
Financial Planning firm gave "wrong advice" to pension client
Complaint against Financial Planning firm's advice upheld
Ombudsman to add 200 staff but cuts budget and freezes levy
FOS cuts its budget for 2015/16 to £223.9 million
Ombudsman annuity cases rise as adviser complaints fall
Ombudsman complaints rise 8% in first half of 2015
Advice requirement sparks pension freedom complaints
FOS rules against advice firm after client's poor service complaint
Client wins FOS case after Sipp advice complaint
Upheld Sipps complaints increase, FOS stats show

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