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FOS complaints jump by 20% in 6 months

The Financial Ombudsman Service received a total of 95,349 complaints between 1 July and 31 December 2023 compared to 79,921 complaints in the same period in 2022.


FOS increases maximum award limit

The Financial Ombudsman Service (FOS) has increased its maximum award limit from £415,000 to £430,000.


FOS warns complaints could soar to 210,000 this year

The Financial Ombudsman Service expects the number of complaints it will receive this year to hit 210,000 - nearly 30,000 higher than predicted in December.


FOS rapped by ICO over poor response times

The Financial Ombudsman Service has been rapped by The Information Commissioner’s Office over continued failings to meet its obligations under the Freedom of Information Act (FOIA).

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