The Financial Conduct Authority (FCA) has opened an enforcement investigation into Manchester-based claims management firm The Claims Protection Agency Limited (TCPA).

The regulator said it acted following concerns about the firms’ advertising and sales tactics in relation to potential motor finance claims.

In a statement about TCPA the FCA said it is “investigating what customers were told about the amount of redress they might obtain, whether they were told they could make a claim for free, and whether they were pressurised to sign up.”

The regulator said it announced the probe to allow TCPA customers to consider their options. The FCA said it has not reached any conclusions on whether TCPA breached any regulatory requirements.

It said it notified TCPA of its intention to announce that it had opened an enforcement investigation on 1 September 2025. The firm applied to judicially review the FCA’s decision to announce the investigation on 8 September.

The High Court dismissed the firm’s application on 23 October and the firm was refused permission to appeal by the Court of Appeal on 19 December 2025. The High Court’s judgment was released in two parts on 23 October and 2 January 2026.

According to the judgment the regulator has “commenced an investigation into the firm, relating to its motor finance claims activity in relation to the following matters between 12 August 2024 and 12 August 2025.”

The Claims Protection Agency has used/uses a number of trading names, including: My Claim Group, Martin’s Tips, Karen’s Claims, Express PCP, and The PCP Guys. It advertises for motor finance claims and refers potential claimants to law firms for representation services.

TCPA applied to the FCA for a Voluntary Requirements Application (VREQ), effective from 12 August. As part of the VREQ, TCPA was required to stop onboarding new customers, stop publishing new financial promotions and withdraw all existing financial promotions.

In October the FCA joined with the Solicitors Regulation Authority, Information Commissioner’s Office and the Advertising Standards Authority to tackle misleading advertising and inadequate information provided by some claims management companies.

It said it was also tackling law firms working on motor finance claims, and the risk that excessive fees are charged to clients.

In October the FCA published its consultation paper on a proposed motor finance consumer redress scheme (CP25/27) for motor finance customers who were treated unfairly. The consultation closed on 12 December. The FCA said it expects to publish final rules in either February or March 2026.