The Financial Services Compensation Scheme has launched a probe into failed ISA and SIPP manager Jarvis Investment Management Ltd (FRN 116413) after it entered special administration last week.
The firm had been under special restrictions from the FCA since 2022.
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The FSCS said it is “working closely with the JSAs and FCA to understand the position.” It said its “immediate priority is to establish whether we can meet any costs associated with returning or transferring client money and custody assets for eligible claimants.”
It said it is not currently open to customer claims against Jarvis. “We are investigating whether there are claims that may be eligible for FSCS compensation. This includes considering the position of customers affected by Jarvis’s existing redress programmes.”
The FSCS said the work is ongoing, and no decision has yet been made about FSCS protection or how money and assets will be returned. It added that the JSAs will contact affected customers directly if they need any information or action from them.
The direct to consumer part of Jarvis Investment Management was sold to Interactive Investor in 2025 and the firm had links to other businesses, providing ISA and SIPP management and stockbroking to other providers.
During its history the firm traded under many names including shareDeal active, X-O.co.uk, sellmysharecertificates.com and Dial-n-Deal as well as Jarvis Investment Management.
The firm was was based in Royal Tunbridge Wells but registered in the City of London. It was in business for more than 30 years and at its peak said it had more than 50 staff.
It offered stockbroking and administration services and solutions to third parties and was a member of the London Stock Exchange. It was an approved as a HM Revenue & Customs ISA Manager.
In September 2022, the FCA and Jarvis voluntarily agreed restrictions which limited certain activities, with the aim of protecting customers.
After Jarvis sold most of its direct client book to Interactive Investor Services Limited in 2025 it began an orderly wind-down of its remaining operations. The administrators reported that the wind-down did not complete.
The administrators reported: "Following recent unforeseen events, the company’s board concluded that the company would soon be unable to meet its financial obligations. The company explored a sale of the business but was unable to find a suitable purchaser."