Agentic artificial intelligence will form a core part of the new Intelliflo Office practice management system set to launch later this year.
Agentic AI is a type of AI designed to perform tasks independently, rather than just responding to commands or generating content.
Traditional AI is typically used to analyse data, make predictions, or support individual decisions within a process.
Agentic AI is designed to execute a sequence of steps end to end.
Unlike generative AI tools, agentic AI runs continuously, which Intelliflo claims will put what needs attention in front of advisers whilst ‘preparing the groundwork’ and ‘scanning for anomalies’ in the background.
The agentic AI will orchestrate processes and advice journeys across both Intelliflo’s own solutions and third-party tools. The fintech claims it will be able to work autonomously, where a firm allows, with security, governance and audit trails built in.
Advisers will be able to customise what they see and how they use the software to reflect their processes. They will be able to hide fields, reorder sections and add in custom data flows without bespoke builds.
Intelliflo also claims the redesigned interface will give faster navigation through the advice journey and more consistent execution across teams and processes.
Nick Eatock, CEO and co-founder of Intelliflo, said: “Firms won’t have to wait for software to change, the software will adapt to them. The next generation of Intelliflo Office will give firms a personalised experience that fits their way of working.
“The most successful advice firms will be those using end-to-end processes that go beyond connecting software, so their systems work together as one process across the firm. The technology takes on the monitoring and the routine checks, but the advice and the final decision stay with the adviser, with full governance and an audit trail behind every step.”
The fintech already has a set of embedded AI tools.
Existing tools include IQ Engagement Assistant which assists firms in recording and transcribing client meetings in real time, capturing goals and generating compliant records.
At the time of launch, the provider said it reckons the tool will help Financial Planners and advisers reduce their cost-to-serve by up to 85% of their admin time.
There are an additional three tools set to launch this year.
IQ Quality Assistant will review suitability reports, fact finds and presentation meetings against FCA requirements and firm policies, flagging gaps, overstatements and conduct risks.
IQ Compliance Assistant will bring the same oversight to firm level, spotting weak evidence faster than manual review and grouping assessments by adviser, product or theme to support SMCR and FCA reporting.
IQ Advice Assistant is set to go live soon, giving firms a tool which monitors real-time data to detect changes in client circumstances or goals, performs financial health checks, and ‘recommends suitable, timely advice’.
Intelliflo is an adviser software firm. The firm claims it supports over 29,000 advice professionals, representing around £505bn in assets under advice and serving more than 2.2m clients.