The Personal Finance Society, the 40,000 member professional body for Financial Planners, has launched a “practical toolkit” to help members embed the FCA’s new Consumer Duty requirements which begin on Monday (31 July).

More than 7m people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months up to May 2022, according to the Financial Conduct Authority.

With the Consumer Duty just days away, a new report suggests that one in seven IFAs is unclear about what 'good customer outcomes' look like.

Nearly one in three financial advisers expect client fees to rise as a result of the FCA’s new Consumer Duty - with more directly-authorised Financial Planners concerned than network members.