FCA may ban firms from using premium rate lines for complaints
- Friday, 12 December 2014
- Articles
![Christopher Woolard, FCA director of policy, risk and research](/media/k2/items/cache/b733bb99c3fbcf2996843c5cb1dcaff2_Generic.jpg)
Financial services firms could be barred from using premium rate telephone numbers for customers as part of a series of proposals from the FCA on changes to the rules on complaint handling and post-sale telephone calls.
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