Savings sector trade body TISA and fintech Altus have launched an online self-assessment tool, the Vulnerability Radar, to help firms “understand and identify” how to support vulnerable customers. 

The Financial Planning Standards Board, the global body responsible for the Certified Financial Planner designation, has published its first Guidance Practice Note to support Financial Planning professionals working with vulnerable clients. 

It was good to see the Guidance Consultation from the FCA on the fair treatment of vulnerable clients that has recently been published.

The Association of British Insurers (ABI) is urging firms to create a “vulnerability policy” by January for clients who may be at risk of poor financial outcomes due to age or other factors such as low literacy skills.