Wednesday, 28 June 2023 10:32
James Hay adds digital Letter of Authority service
Adviser platform James Hay has partnered with Origo to launch a Unipass Letter of Authority service.
The Unipass service will be live from 3 July.
The service allows the entire Letter of Authority process to be transacted online.
James Hay said the Unipass service will improve the LOA process for both advisers and clients.
It also allows advisers to track the process, allowing them to keep the client informed, as well as providing a higher level of security and GDPR compliance.
James Hay is part of Nucleus Financial Platforms.
Steve Knight, customer and business operations director at Nucleus, said: “As a platform our main purpose is to help improve the adviser experience and we are constantly looking for ways to invest in and improve adviser interactions. This is a fantastic example of how we can do this.
“Origo’s digitised solution transforms the current process, providing a faster more client friendly service which in turn allows advisers to spend their time on more value-add support for their clients. We’re working on bringing the same efficiency to the Nucleus platform soon.”
It was the first full year of contributions from the Nucleus Wrap and James Hay platforms, since James Hay completed its acquisition of Nucleus in 2021.
The adviser platforms together administer approximately £43bn of assets, with active relationships with more than 4,000 financial advisers who look after 160,000 UK clients.
This page is available to subscribers. Click here to sign in or get access.