Payouts from protection insurance jumped by about £360million in 2014, newly released figures have shown.
In 2014, £3.44bn was paid to nearly 128,500 customers or families, compared to £3.08bn for 98,900 individuals or families in 2013.

The numbers were published today by the ABI, which said 99.98% of whole life insurance policies were paid out, worth £540m, a rise from £450m in 2013.

James Dalton, the ABI’s director in charge of protection policy, said: “At the most stressful times, insurance can make a real difference. These figures show that 97.7% of all types of protection policy claims are paid allowing people to focus on other challenges.

“As well as relieving the financial strain, insurance policies can provide support during a difficult time. For example, income protection policies can offer rehabilitation and back to work support services.

“However, many households still have no real financial safety net. Each year, one million workers suddenly find themselves unable to work for more than four weeks due to serious illness or injury.

“Insurance can play a role in improving families’ financial security, to help them after the loss of a loved one or support them if they are unable to work.”

The latest data published by the ABI showed that in 2014:

• The average individual income protection policy pay out, which helped those unable to work due to illness or injury, lasted for 204 weeks (nearly 4 years) and was worth £39,200. In 2014, 92.9% of claims were paid out.
• The average pay-out in 2014 on a critical illness insurance policy was £67,000.
• The percentage of CI insurance claims being paid continues to rise, with 92% paid (up from 80% in 2005).
• There has been a steady rise in the percentage of claims paid since the introduction of the ABI’s Code of Practice on non-disclosure, first issued in 2008, which clarified which medical information customers needed to share with insurers.
• The average pay-out on a term life insurance policy was £60,900 with 98.7% of claims being paid. In 2014, insurers paid out more than £1.5 billion in claims.
• Total Permanent Disability claims averaged £73,200 with 64.1% of claims paid in 2014, up from 50% in 2009.