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  • Ombudsman reports 27% increase in complaints for latest period

    Natalie Ceeney, FOS chief executive and chief ombudsman

  • Adviser complaints rise to 35,000 in first half of 2012

    Total number of complaints since 2006

  • PPI redress sees Lloyds Banking Group record £583m loss

    Lloyds Banking Group

  • Barclays warns of 'real harm' caused by claims management companies

    Barclays logo

  • FSA fines Co-operative Bank plc £113,000 over PPI complaints

    Co-op Bank Website

  • Ombudsman proposes to increase compulsory levy to £23m

    Natalie Ceeney, chief executive of FOS

  • FSA in talks with BBA on deadline for PPI claims

    FSA HQ

  • Regulators publish guidance on avoiding a new PPI debacle

    FSA HQ

  • PPI sees complaints to the Ombudsman soar to record levels

    Complaints received during three months to 31 Dec 2012. Source: FOS

  • Lloyds Banking Group fined £4.5m by FSA for PPI delays

    Lloyds branch

  • Lloyds sees £2bn profit due to sale of St James's Place stake

    Lloyds TSB branch

  • Complaints to Financial Ombudsman double due to PPI

    Natalie Ceeney, chief executive of FOS

  • RBS UK retail chief executive Ross McEwan to replace Stephen Hester

    RBS logo

  • Ombudsman deals with record 2.3m disputes

    Financial Ombudsman website

  • Pensions could be next PPI scandal, firm warns

    website of Portal Financial, which gave the warning

  • FOS cuts its budget for 2015/16 to £223.9 million

    FOS offices

  • Bank escapes £29m fine but still lands largest ever PPI penalty

    FCA headquarters

  • FCA to set out next stage of PPI probe this summer

    FCA building

  • Lloyds escapes £167m fine but still gets record penalty

    Lloyds HQ

  • Ombudsman complaints rise 8% in first half of 2015

    FOS headquarters

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