The Financial Ombudsman Service upheld a higher percentage of complaints in the second half of 2021 than the previous six months, latest data from the complaints handling service has revealed.

The Financial Ombudsman Service is planning to increase its budget by £44m to £283.8m in 2022/23 to cope with an expected increase in more complex cases.

The Financial Ombudsman Service is to reform the organisation to provide a better service to customers.

The Financial Ombudsman Service has seen a 30% increase in complaints about “authorised” payment scams in the second quarter of this financial year compared to the same period last year.