Consumer Duty is spurring advisers to alter service

More than two in five advisers (43%) changed their client servicing approach as a direct result of the FCA's Consumer Duty introduced in July last year, according to a new study.

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Guest Column: 5 ways to handle complaints better

With so many other challenges facing the wealth management sector, from legacy technology to developing compelling products and services, why are firms turning their attention to complaints?, writes Kate Monserrate, co-founder of advice and wealth management business consultancy Simplify Consulting.

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Advice gap ‘widens’ since Consumer Duty - study

New research suggests that the advice gap may have widened since the FCA’s Consumer Duty requirements arrived nearly a year ago.

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FCA to run Consumer Duty 'one year on' livestreaming event

The FCA is to hold a livestreaming webinar event on 31 July to mark the one year anniversary of the Consumer Duty.

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