FOS uphold rate steady at 35% as complaints rise

The Financial Ombudsman Service’s uphold rate has remained steady at 35% despite a rise in new enquiries and complaints about financial products.

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Baroness Manzoor reappointed as FOS chair

Baroness Manzoor has been reappointed as chair of the Financial Ombudsman Service after serving more than three and a half years in the role.

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Editor’s Comment: Rise in firm failures must stop

The year has not started well for the adviser sector with nearly a dozen firms already declared as failed by the Financial Services Compensation Scheme.

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FOS plans to freeze levy and case fees

The Financial Ombudsman Service plans to freeze its fees for 2023/24 at this year’s level due to the economic pressures facing firms.

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