Financial services firms could be barred from using premium rate telephone numbers for customers as part of a series of proposals from the FCA on changes to the rules on complaint handling and post-sale telephone calls.
Plans to ensure the proper use of social media by finance firms to give consumers confidence and stamp out misleading promotions have been discussed at The House of Lords.
A consumer watchdog has called on the FCA to take swift and decisive action to fix "detrimental sales practices" in the annuities market before more damage is done.
A 'pensions dashboard' should be created to enable consumers to view all their lifetime pension savings, including their state pension, in one place, the FCA has said.
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