The Financial Ombudsman Service opened 57,000 cases in the second quarter of 2026/27 as complaints about banking and payments, consumer credit, insurance, fraud and scams all ose.

The FCA board has appointed Liam Coleman as chair of the Financial Ombudsman Service, with the approval of the Treasury.

New measures have been announced today to streamline and modernise the Financial Ombudsman Service (FOS) following a joint consultation with the FCA.

The Financial Ombudsman Service says more complainants are going direct to its free complaints service rather than using professional representatives despite a rise in the number of cases.

The Financial Ombudsman Service has appointed Jenny Simmonds as permanent CEO and James Dipple-Johnstone as permanent Chief Ombudsman.

The Financial Ombudsman Service has ordered pension specialist adviser Harbour Rock Capital to compensate a former client due to ‘unsuitable’ pension transfer advice.

Investment advice was among the top 10 most complained about investment and pension services in 2025/26, according to annual complaints data from the Financial Ombudsman Service.

The Financial Ombudsman Service expects to receive complaints related to the FCA’s new Targeted Support regime - which launches on 6 April - in the 2026/27 financial year.

The Financial Ombudsman Service (FOS) is to return to its original role as a fast, impartial complaints body under landmark reforms announced today by the Treasury.

The Financial Ombudsman Service (FOS) has warned consumers to be wary of a growing number of financial scams after complaints to the FOS about scams and fraud topped 31,000 last year.

The Financial Ombudsman Service received 47,300 new complaints between October and December, broadly stable with the previous quarter (46,300).

The Financial Ombudsman Service said today it expects to receive 188,000 cases in 2026/27, while resolving 245,000 cases.

The FCA has stripped Scottish adviser firm Craig Mitchell (FRN 624013), trading as Craig Mitchell Personal and Corporate Financial Planning, of its permission to carry out regulated activities after a string of unpaid FOS judgements.

The Financial Ombudsman Service (FOS) is to raise its case fees and levies for the first time in three years, according to its 2026/27 plans and budget.

The number of complaints made to the Financial Ombudsman Service about St James’s Place Wealth Management increased 194% year-on-year to 1,426 in the first half of this year.

Wealth management trade association PIMFA has voiced concerns about the effectiveness of the Treasury’s proposed reforms for the Financial Ombudsman Service.

The Financial Ombudsman Service has begun a consultation on whether to change its case fees, with businesses paying less for complaints resolved at an earlier stage.

The Financial Ombudsman Service processed 68,000 new complaints between April and June 2025, a 9% fall year-on-year.

Liam Coleman, former Co-op Bank chief executive, has been appointed interim chair of the Financial Ombudsman Service by the FCA.

The FCA and Financial Ombudsman Service are to ‘modernise the financial redress system’ to closer align their complaint processes.