The FCA board has appointed Liam Coleman as chair of the Financial Ombudsman Service, with the approval of the Treasury.
Mr Coleman, who has extensive experience in financial services, will take up the permanent role at the complaints handling body on 10 October for a 3-year term, having served as interim chair for the last year.
He is also group chair of London & Quadrant Housing Trust and has extensive financial services and public-sector experience, including previous roles at the FCA, NHS Foundation Trust, Nationwide Building Society, Royal Bank of Scotland and Cooperative Bank.
Mr Coleman said: "I am honoured to take on the permanent role as chair of the Financial Ombudsman Service. It plays a vital role in upholding fairness and trust in the financial system. I am pleased to be able to continue to work with the rest of the board, the executive team, and our wider stakeholders.”
Ashley Alder, chair of the FCA, said: “Liam has brought strong leadership and valuable insight to the Financial Ombudsman over the past year.
"His extensive experience across financial services, regulation and public service organisations will be invaluable as we work together to support a redress system that is fair, predictable and effective for consumers and firms."
The FCA is required by the Financial Services and Markets Act 2000 (FSMA) to appoint the chair of the Financial Ombudsman Service, with the appointment being approved by the Treasury.
The FOS was established to deal with complaints between financial businesses and their customers. It covers banking, insurance, loans, mortgages, pensions and investments.
From 1 April 2019, its remit was extended to cover complaints from larger small and medium sized businesses and about claims management companies.