Martin Wheatley, designate chief executive of the Financial Conduct Authority, believes good customer service needs to become the "bread and butter staple" of City firms.
There is one week to go until the Budget on 20 March and Financial Planner Online will be covering the run-up to the day and the day itself comprehensively.
A series of roadshows run in association with the Institute of Financial Planning has found financial advisers are still getting to grips with the RDR changes and Financial Planning.
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